Returns, Exchanges, Shipping and Delivery

As a supplier of sport fishing products with competitive prices, we are unable to offer free return shipping.

Return cost: 69 SEK

You have a 14-day right of withdrawal and full right of return and exchange in accordance with the Distance Contracts Act. The withdrawal period starts on the day you receive your parcel. You must send the goods back no later than 14 days after notifying us that you wish to exercise your right of withdrawal.

Conditions for returns and exchanges

• For a full refund, the item should be unused and in new condition (see “Used products” below).
• Please return the item in its original packaging, if it has any, with all labels attached.
• The item must be packed well and securely.
• You are responsible for the item until we have received it, regardless of who pays for shipping.
• If an item was sent by mistake, we will of course cover the shipping cost.
• We do not accept parcels sent cash on delivery.
• If a return is not approved, a fee of 120 SEK will be charged.
• Customers outside the EU pay all costs related to returns or exchanges.
• We unfortunately cannot handle direct exchanges. Please return the product and place a new order.

Send your return to

Zalt C/O Cultura Piscandi
Vävlagargatan 4G
507 30 Brämhult
Sweden

Used products

You may examine the item in the same way as you would in a store. If the item has been used or handled more than necessary to establish its nature, characteristics and function, you can still return it, but we may deduct the loss in value from your refund (see “Refunds” below).

Refunds

Your refund is issued once the item has reached us, excluding any extra delivery costs requested by the customer, such as home delivery, express delivery or a carrier other than our standard one. Refunds are issued within 14 days. If you paid by bank or credit card, the money is returned directly to your card; if you paid by direct bank payment, it is returned to your account. The refund will appear on your statement within a few banking days after we have issued it. Any return shipping fee is deducted from the refund amount. An adjusted invoice will be sent to your email address.

Please note that you may lose all or part of your purchase amount if the value of the item has decreased because:

• You have used the item.
• The item is damaged.
• The item has been handled incorrectly.
• You have removed the original label or similar.
• The original packaging is missing or damaged.
• You have handled the item more than necessary.
• You have broken the seal of the item.

Damaged or incorrect items

Please inspect your order when you receive it and contact us immediately at info@zalt.se if an item is defective or damaged, or if you received the wrong item.

This policy does not limit any rights you may have under applicable consumer protection laws.

Shipping and delivery: DHL Service Point

• 2–5 business days within Sweden
• Delivery directly to your nearest service point
• Available nationwide

Orders are processed within 1–2 business days. Delivery to other countries takes 3–7 business days within Europe and 7–14 business days to the USA and Canada.

Your parcel is sent to the service point closest to your address. Please note that service points in smaller towns sometimes have limited delivery capacity, which can affect delivery times. When the parcel arrives you will receive a notification and can collect it with valid Swedish ID and the parcel ID.

Tracking your parcel

When your order leaves our warehouse you receive a shipping confirmation by email containing a tracking link. If you have not received a notification but the tracking link shows that the parcel has arrived at the service point, you can collect it using the parcel ID/tracking number together with your ID.

At the service point

To collect your parcel you need valid ID and the number from the SMS or email notification. Only the person whose name is on the parcel may collect it. The parcel is held at the service point for 14 days before it is returned to us. We reserve the right to charge shipping and handling costs if the parcel is not collected. If you regret a purchase and want to return it, it is usually best to collect the parcel and make a regular return.

Delivery delays

Delivery times may be extended if unforeseen delays occur along the way. To some parts of Norrland and to Gotland, DHL delivers with a delay of one or two days, which is not always included in the estimated delivery time shown on our website.